Frequently Asked Questions.


Where are you based?

The Casa Pavone team is based in Canberra, Sydney and Adelaide Australia. We operate online, and also stock our products in Braddon Tailors' store in Canberra, ACT. We're always happy to hear from you and will get back to you asap during our business hours (UTC+10:00)

What happens if the item I've ordered is not in stock?

In the event that we run out of stock of an item, you will be contacted immediately, and offered a full refund, or your choice of an item of the same value.

What payment methods does Casa Pavone accept?

Casa Pavone accepts Visa, Mastercard and AMEX through Shopify payments, as well as Paypal for all international and Australian buyers. Electronic Funds Transfer is available to Australian buyers only. Apple Pay will be available in Q4 2016.

Is your online store secure?

Yes! Our online store is based on the Shopify e-commerce platform, which is Level 1 PCI DSS compliant. Shopify includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. Your financial information is not stored by Shopify or Casa Pavone.

Do I need an account to place an order?

No! You are welcome to check out as a guest.

Do you offer gift certificates?

We do! You can purchase one by emailing us at contact@casapavone.com - they will also be avilable in our online store soon.

Where can you ship to?

Casa Pavone ships worldwide. Contact us for discounted shipping rates on multiple items.

How do I return or exchange an item?

We happily accept returns. Contact us at contact@casapavone.com within 14 working days of the purchase date. You can view our returns policy here.

How long does it take to receive my order?

In most cases, your order will be dispatched from Casa Pavone within 48 hours of payment. Australia Post will deliver between metropolitan centres within 3 days. International orders will arrive within 7-10 days.

Can I track my order?

Yes. Once your purchase has shipped, we will provide you with a tracking number and a link to the relevant carrier's tracking website.

Where are your garments produced?

Our fabrics are sourced from some of the finest mills in Europe, and manufactured in Italy. We exclusively use English, French and Italian silks, cottons and wools.

Does Casa Pavone do custom orders?

Casa Pavone can create bespoke items for special occasions or simply for gentlemen who wish to stand out. Email us at contact@casapavone.com - our bespoke section is coming to our website soon.

How should I take care of my new Casa Pavone garments?

Generally, ties and pocket squares should be kept flat or rolled, away from sunlight and moisture. Hanging ties can damage the delicate materials and lining. Always be careful when unknotting ties so as to prevent the fabric from being stretched and stitches being pulled.